Shipping and Delivery
Shipment of all products ordered via the Online Store is done from IIBLP's main office. IIBLP uses various courier companies and customs agencies for deliveries. IIBLP is not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames.
The suggested delivery times does not apply to shipments that are delayed due to causes beyond UPS's control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labour disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters. For more information on the shipping Limits and Restrictions visit the UPS website at http://www.ups.com/canada/using/services/details/engterms.html#20
Return and Cancellation Policy - Products
Books, videos, and all electronic media can be returned to IIBLP within 30 days of the order for a full refund of the purchase price, minus shipping costs and a 10% restocking fee. A full refund can be made on any order cancelled within 24 hours of placing the order. Please contact IIBLP at + 1 301 869 9840 for more information, mentioning your invoice number.
Cancellation of Seminar Registrations:
A full refund is available for cancellations made within 24 hours of registration for any seminar. Cancellations made after 24 hours and up to 10 days prior to the seminar are subject to a US$200 administrative fee. Registrants who fail to attend or do not cancel in writing within 10 days of the Seminar are liable for the full registration fee. Substitutions may be made at any time. In the event of cancellation of the Seminar, IIBLP is not responsible for airfare, hotel, or any other costs incurred by registrants.
How to Contact Us
If you have any comments or questions, please do not hesitate to contact us via telephone at +1-301-869-9840 or email us at info@IIBLP.org.